Evaluating, selecting, and deploying a mobile solution is very challenging for many companies. In today’s technology-driven world, the options are virtually endless (which translates to overwhelming). Mix in a little budget and timeframe pressure along with some employees who may  Continue reading

Could the iPad lose its grip on the enterprise? A provocative new whitepaper — from former AMD executive Patrick Moorhead, now an analyst with Moor Insights and Strategy – argues yes.

Many of the world’s largest companies were taken by storm three years ago when  Continue reading

In case IT managers needed a little reminding, Gartner made sure to place it near the top of its “Top 10 Strategic Technology Trends for 2013” — mobile application development and HTML5. As the report suggests, “For the next few  Continue reading

Even the Wall Street Journal is catching on: The field service sector is “at the leading edge of an emerging workplace-technology boom” — with companies like ServiceMax showing what’s possible when a service technician trades in a clipboard for a  Continue reading

GPS tracking systems are well-known for their ability to improve delivery times, reduce fuel costs, and increase driver productivity. However, one of the most important aspects of your business are your employees; the ones who are out on the road  Continue reading

Machine-to-Machine technology (M2M) isn’t a new topic to the SmartVan — last year we spoke with CRM expert Denis Pombriant about how Coca-Cola and General Motors are using M2M to seamlessly report data from remote machines back to the company. However, this technology is  Continue reading

With the rise of smartphones and tablets, field service organizations have been increasingly ditching or supplementing laptops and notebooks in favor of the more portable, easy-to-use devices. But for field service companies in particular, the question often arises: Do you  Continue reading

Hybrid service vans, tablets in the field, mobile apps, GPS tracking … field service may have waited a while to catch up to the 21st century, but it’s on a roll in 2013.  In recent months, new products and prototypes  Continue reading

How powerful are the emerging technologies and tools in field service? Powerful enough, apparently, to start reinventing some old-line consumer businesses that still seem stuck in the Industrial Age. Case in point: your local car repair shop.
Mountain View, Calif.  Continue reading

The following post was previously published on Field Technologies Online, and is re-posted here with permission.
Just because these consumer-grade devices are cheaper to obtain and replace doesn’t mean that end users want to burn through multiple devices each year;  Continue reading

“Of all the powerful forces reshaping the landscape of enterprise computing, the most significant for many companies will be an explosion in business visibility. And it will change everything.”
That’s a telling line SAP’s Bob Evans wrote in a 2011 article for Forbes.  Continue reading

In the past three years the average retail price of gas in the U.S. has increased by 131%, according to GasBuddy.com. Keeping your fleet’s fuel consumption down — while maintaining response times and deliver rates — is an important element  Continue reading

There’s no denying it: BYOD, or Bring Your Own Device, is reaching virtually every industry and sector under the sun these days — field service included.  And as we’ve said many times: The use of mobile devices in the field  Continue reading

This article first published on Chief Mobility Officer
There’s little argument that mobile tech is a great tool for workplace communication and convenience, but what about benefits beyond simple tasks such as emailing and scheduling? Indeed, companies are still trying  Continue reading