Category: Mobile & Tech

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Farmers Reap the Benefits of Connected Technology in the Field

The Internet of Things is everywhere in field service, from ATM manufacturers that use M2M technology to monitor their machines to welding companies that train technicians with virtual reality software. Connected devices are revolutionizing the way that organizations operate, resulting   Continue reading

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From Field Service to the Supply Chain, the Connected Future Means Big Business

Billions of devices are expected to connect to the network by the end of the decade. These previously unconnected devices and sensors will inject loads of data into businesses. If analyzed properly, that data will eliminate the guesswork from many   Continue reading

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What Fleet Managers Can Learn From Uber’s Geofencing Experiment

On-demand taxi service Uber is never without a lawsuit, it seems. Recently, the company faced scrutiny for its behavior at Los Angeles International Airport as it’s illegal for drivers who lack the proper permits to pick up passengers at the   Continue reading

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How Apple’s New Gadgets Could Be a Win for Field Techs

Last week Apple released new offerings to it’s lineup of tech tools: the much anticipated iPhone 6 and 6 Plus, and the Apple Watch. While Apple generally focuses its product releases on the consumer, there’s always an undertone of enterprise   Continue reading

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Salesforce and SAP Push for Wearables in the Field

In the wake of Apple’s announcements Tuesday, it seems inevitable that wearable devices — and the augmented reality applications that work along side them — are ready for take off. Companies like SAP and Salesforce have caught the wave and   Continue reading

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Investing in End-to-End Service Management Technology? Consider Technician and Customer Needs

The following article from Field Service News editor Kris Oldland originally appeared on Field Service News and is republished here with permission.

End-to-end field service management is a topic that we keep hearing about. Our recent podcast featuring Paul Sparkes,   Continue reading

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Sales, Meet Your Missing Link: Service

The job of any sales department is pretty simple: close more sales. That’s what keeps the business growing, and few companies think twice about investing in technology to keep the pipeline flowing.

But too often those investments are made blindly,   Continue reading

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The Future of Service in a Connected World

Connected devices have arrived in the form of smart thermostats, smart home appliances, smart vending machines and even smart grids. And there are more on the way. By some estimates, there could be 50 billion Internet-connected devices by 2020.  Continue reading

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The Power — and Promise — of Big Data in Service Marketing

Modern technology is eroding the walls between IT and marketing. That can be a tricky situation for business leaders to manage, but it’s worth the effort. By getting the CIO and CMO to work together, smart companies are using data   Continue reading

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As Tech Races Ahead, Service Skills Must Keep Up

From Tesla’s electric cars to Siemens’ MRI machines, high-tech devices gather all kinds of data to indicate equipment health. Is the equipment running out of capacity? Is it low on fuel? Is there a problem with the disk drive? All   Continue reading

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The Race to Create a Common Language for Connected Devices

The trend toward connected machines, everything from power plants to home appliances, will no doubt have profound effects on the field service industry. Cisco estimates that there will be 50 billion intelligent, Internet-connected devices by 2020. What this connectivity will   Continue reading

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Social Learning: 3 Tips to Help Employees Share Knowledge

Learning and training continue to be hot button issues for field service organizations, which is why executives are turning to social media as a collaborative platform for techs and managers to share their knowledge. In an effort to share more   Continue reading

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Knowledge Management: 3 Ways for Execs to Increase Accessibility

Like employers in many industries, field service organizations are searching for talented employees, but they’re struggling to hire qualified candidates. More than half of companies have open positions for which they can’t find capable talent to fill, according to a   Continue reading

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How Data Draws GE Closer to Its Customers: This Week in the Field

The era of Big Data is upon the field service industry, driven by Internet-connected machines that are packed with sensors that record and transmit data. Cisco estimates that there will be 50 billion such intelligent devices connected by 2020, from   Continue reading