What’s in store for the future of Mr. Fix-it? According to the panel at this year’s 2013 Servicemax Maximize Summit, he’s about to get a lot friendlier. Thursday, Servicemax spoke with three industry leaders in field service: Sara Cerutti, field Continue reading
Category: Field Service
Here’s a job requirement you don’t see every day in field service: whale watcher. For at-sea service techs, keeping a 24/7 lookout for nearby marine mammals has long been part of the daily to-do list thanks to global regulations banning harmful Continue reading
One of the biggest trends over the last two years has been the adoption of smartphones and tablet devices by technology firms, providing their field service employees with mobile devices and applications. Armed with these tools, field techs have real-time Continue reading
What is the best way to find out what your customers want? Ask, of course.
Field service organizations should not make assumptions about customers.
World-class field service organizations ask for feedback relentlessly. Marriott Corporation asks every guest every time ifeverything Continue reading
Field service managers are always looking for ways to make their techs more efficient and productive. While reducing driving time from one job to the next and having the right parts inventory on hand can help, an oft-overlooked factor is Continue reading
HVAC engineers won’t get very far these days without a digital manifold to help install and maintain a refrigeration unit. Unlike the analog manifolds of yore, today’s manifolds can instantly calculate both superheat and subhead cooling temperatures and pump runtime Continue reading
Everyone talks about what it takes these days to grow profits in field service and to keep customers happy. But what does that really mean in practice, day in and day out — from year to year?
Rosemary Coates and Continue reading
It might look more like something out of Blade Runner than a commercial service fleet — but the all-electric, rear-wheel-drive Navistar eStar is gaining traction as a field-service workhorse. It’s also a popular new addition to FedEx’s expanding alternative-energy vehicle fleet. Continue reading
Recent research conducted by The Service Council on field service challenges has provided The Service Council with some eye opening data with regards to field service workforce management priorities for the rest of 2013. Sumair Dutta, Chief Customer Officer at Continue reading
First of a weekly series celebrating must-have tools in the field. This week: the ubiquitous classic, the Phillips screwdriver.
Patented in 1936 by Henry Phillips, an Oregon businessman, the low-cost, lightweight Phillips screw and screwdriver first appeared on Cadillac assembly lines. Continue reading
Field techs are always on the go, rushing to the next customer in the shortest time possible. But for fleet managers in many major U.S. metro areas, transit times pose a major challenge.
Consider that it takes an average of Continue reading