For years, service techs have been crouching in small crawl spaces, shining flashlights into clogged pipes or simply guessing what’s inside the wall they’re about to drill into. With the advancements in digital camera technology, however, the guess work can Continue reading
Category: Field Service
From our Twitter chats to Dreamforce 2013 panels, service revenue has been a hot topic of conversation this year. Service organizations want to know how to transform from being cost-centers to profit-centers. According to a recently released survey from the Field Service Blog, conducted in partnership Continue reading
The demand for field service engineers is growing, but so is the list of skills and credentials that managers require from job candidates. Technicians today must be jacks of all trades, handling everything from sales to customer service to the latest technology Continue reading
Just when field service engineers master the latest workforce automation apps or remote diagnostics software, along comes equipment that can talk while it’s being fixed and tools that predict customers’ needs well before they call for a repair. While technology Continue reading
Carving a turkey is serious business. And as any service tech could tell you, taking on the delicate task of feeding a hungry, Thanksgiving crowd requires the right equipment.
Enter the Cuisinart CEK-40 Electric Knife. At just below $50, the knife Continue reading
When equipment breaks, companies expect their field service vendor to fix it — fast. But that’s not always possible when the equipment is extremely complex or located far away. The risk: significant lost revenue for an unhappy customer. The best Continue reading
There’s no other way to say it: this Chevy Express Cargo Van is a workhorse.
An industry standard since 1996, the 2014 model promises to improve on the original design that has been so heavily relied upon, while offering enhanced interior and power Continue reading
[View the story "Twitter Chat with Shep Hyken: Selling Through Service " on Storify] Continue reading
If you don’t have a plan and an agenda, it’s nothing more than organized tourism.
Executives will want to speak with customers and make customer site visits. We love the idea that they want to help and add value, but Continue reading
Service has emerged as a fast-growing revenue and profit center in many organizations and across many verticals. How well has your organization capitalized on this trend? Continue reading
Nothing can slow down a field tech’s response time like Mother Nature — especially when it’s the first major snowstorm of the season.
Enter Thule, the sporting good giant. The company’s Easy Fit CU-9 snow chains are designed for one person to Continue reading