In the first installment of our chat, Mike Moore, Director of Training for HVAC Learning Solutions, talked about the HVAC industry’s current labor shortage. Here, Moore explains what service firms are looking for and how technicians can give themselves the  Continue reading

In most areas of the United States these days, life would be almost unimaginable without a welcome blast of cool, indoor air. As a sort of ode to this modern antidote to triple-digit temperatures, Slate recently ran “A History of  Continue reading

Despite national unemployment still hovering near 10 percent, there are pockets of labor shortages where thousands of new positions go unfilled. One of the biggest: the field service and HVAC sectors, according to Mike Moore, Director of Training and one  Continue reading

In the first part of our Q&A, Joe Crisara, CEO of ContractorSelling.com, discussed what makes a client say “no” when a field service technician attempts to close a sale. What follows is Crisara’s 5-part plan to turning a client’s hesitation into a  Continue reading

95% of enterprise customers are choosing iPads over tablets running on Android, according to activation data released by Good Technology. Pretty startling numbers, considering how many competing tablets in the marketplace run on some version of an Android operating system.  Continue reading

We focus a lot on technology, vehicle choices and several other issues pertaining to field service, but what about the most important issue for any company attempting to make a profit: sales? For some insight on why clients say “no”  Continue reading

Lots of news lately on rugged tablets and rugged PCs, but rugged smartphones aren’t quite as plentiful. For the most part, you’re talking about the Casio G’zOne Commando and a few others. And the G’zOne, while rugged enough to withstand an  Continue reading

Judging by the great response to our “Cool Tool” contest that featured an iPad 2 as the grand prize, Apple’s tablet is pretty popular among field service workers. We chatted with Steve Teneriello of The Service Coach about five apps  Continue reading

One of the worries service technicians often cite regarding the use of GPS to track drivers is the dreaded “Big Brother” effect. And while nobody likes to be presumed guilty and have to prove their innocence through a clean GPS  Continue reading

Panasonic recently released the H2 rugged tablet, which looks quite similar to a tablet they created a few years ago called the H1 Mobile Clinical Assistant, which was later joined by a tablet called the H1 Field (for field service  Continue reading

The challenge of investing in anything, including technology, is justifying the purchase price. Say you’re a decision maker for a field service firm contemplating whether to upgrade or add a software solution. The first step is determining how the solution  Continue reading

Darren Slaughter, CEO of DarrenSlaughter.com and Slaughter Media, has spent 20 years in advertising and marketing, focusing on the home improvement industry. He specializes in helping companies capitalize on the power of company websites and social media, and can also be  Continue reading

Darren Slaughter, CEO of DarrenSlaughter.com and Slaughter Media, has spent 20 years in advertising and marketing, focusing on the home improvement industry. He specializes in helping companies capitalize on the power of company websites and social media, and can also  Continue reading

We’re always interested in news about fleet-tracking and telematics technology in the field, so we paid close attention to a recent dispatch from Mike Wade of Fleet Smarts detailing the findings at last month’s Goverment Fleet Expo (GFX). Among the  Continue reading