It’s a question that all service managers face: How can you reduce costs, but still maintain the quality and value of your service? Your company relies on having the right tools, the staff experience, and the right training to deliver  Continue reading

Do you remember the classic scene in Office Space where the three disgruntled workers take a malfunctioning printer into a field and smash it to pieces with a baseball bat? We’ve all been there, but now there’s something you can  Continue reading

Whether it’s the cold, hard, cash it costs to send a truck out into the field for a second repair, or the damage it does to your customer service reputation, field service companies can agree that it’s imperative that jobs  Continue reading

For this week’s Job of the Week, we’re looking at a service tech position with Analogic, makers of x-ray imaging equipment used to screen baggage at the airport, as well as CT and MRI scanners in many hospitals. Or rather,  Continue reading

No, it’s not science fiction, and your tool belt won’t have a holster for a ray gun. But in this week’s SmartVan Job of the Week, you’ll get to play with lasers. For real.
Like we said, you won’t exactly  Continue reading

We all know talking on the cell phone while driving is distracting, and it’s dangerous (not to mention illegal in several states). Yet many of us still do it. In fact the National Highway Transportation Safety Association says that at  Continue reading

Did you know that right now there are advanced underwater robots working in some of the most extreme conditions, deep in the ocean, to keep our underwater gas and oil machinery working properly? As a field service professional, that’s probably  Continue reading

The North American International Auto Show, which is wrapping up Jan. 22, has certainly taken on a green tint, as automakers are proudly featuring their concept hybrid and electric vehicles. We know green tech is important to most fleet vehicle  Continue reading