We recently interviewed Milo Mell, technical support manager at LT Enterprises [a North Dakota-based transporter of crude oil] for an upcoming article in Field Technologies magazine. While talking with Mell, we asked his thoughts on the following question and thought you may  Continue reading

Research company Visiongain estimates the connected car market to be at nearly $22 billion in 2013, and ABI Research says that by 2017, nearly 50 million connected vehicles will be sold annually. “Some of the technologies featured in connected vehicles  Continue reading

Companies across industry lines are getting on board with wireless technology and mobile computing that enable their field crews to work more productively and accurately. One of the things they’ve learned as they transition to mobile-based solutions is that not  Continue reading

Picture 10 bytes of random letters flying by your screen right now. Now multiply that view by 12. And then an extra 2.5 quintillion. That is how much digital debris is flying through the Internet on a daily basis. Calling  Continue reading

For many years, field service companies had limited hardware options for their mobile deployments. There were rugged handheld devices or larger (and more expensive) rugged tablets and notebooks. The latter were typically adopted in specific categories (like military use or  Continue reading

Evaluating, selecting, and deploying a mobile solution is very challenging for many companies. In today’s technology-driven world, the options are virtually endless (which translates to overwhelming). Mix in a little budget and timeframe pressure along with some employees who may  Continue reading

The following post was previously published on Field Technologies Online, and is re-posted here with permission.
Just because these consumer-grade devices are cheaper to obtain and replace doesn’t mean that end users want to burn through multiple devices each year;  Continue reading

The following post was previously published on John Ragsdale’s blog, Ragsdale’s Eye on Service, and is re-posted here with permission.

Last week I participated in a webcast with our partner Astea on field service automation for small and medium sized businesses (SMBs), and  Continue reading

The following post first appeared on Field Technologies Online and is excerpted here with permission.
When a home refrigerator shuts down for some reason, owners immediately go into crisis mode. Depending on how long the fridge may be out of service, food  Continue reading

The following post first appeared on Field Technologies Online, as is excerpted here with permission.
Like kids during the holidays, businesses are clamoring for the newest technology to hit the market. Carriers are doing their best to deliver by offering  Continue reading

The following post first appeared on Field Technologies Online, and is excerpted here with permission.
The Shredders is a Southern California document shredding/destruction company that offers highly secure document services to its clients. In addition to shredding paper down to  Continue reading

The following article first appeared on Field Technologies Online, and is excerpted here with permission.
There’s been a lot of discussion recently about the role your service techs can play in your sales process. Some companies prefer to think of  Continue reading

The following article was first published on Field Technologies Online, and is excerpted here with permission.
McKinley Equipment improves technician efficiency and expedites parts orders using cloud-based software and iPads.
The face of field-service automation technology is rapidly changing, and  Continue reading

The following article first appeared on Field Technologies Online and has been excerpted here with permission.
Times change. Technology changes faster. With any enterprise mobility project, a refresh will inevitably be required, and when that time comes, IT and operational  Continue reading