Author: Field Technologies Online

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The Spare Parts Pitfalls Hurting Your Bottom Line

Field service excellence seems to be a moving target. When I started researching field service five years ago, the conversation revolved around the schedule and ensuring technicians reached customer sites within a given service window. Then, mobility was all the  Continue reading

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To Buy or Not to Buy? Practical Advice About Wearable Tech in the Field

You’ve probably seen or heard the wearable technology buzz. It was a hot topic at the International CES event in January, and was getting plenty of coverage before that. As it relates to the markets we cover, wearable technology usually  Continue reading

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The Impact of Field Service on Customer Satisfaction

Can a technician drive customer satisfaction or retention? Or is the tech valuable in that they can turn more wrenches in a given day? Does field service truly have an impact on happy customers?
The service technician and the field  Continue reading

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Why Field Service Companies Hesitate to Adopt BYOD

I read a lot of headlines about BYOD (bring your own device) benefits and strategies, but — so far — not many of our readers seem to be putting it to work. I thought it would be interesting to explore  Continue reading

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5 Things Every Field Service Application Should Have

I was reading over Gartner’s latest Magic Quadrant for Field Service Management report, which was released in October, and it got me thinking. At the beginning of the report, there are five objectives listed that Gartner says a field service application should  Continue reading

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FedEx — the King of Rugged Handhelds — Mulls a Consumer-Grade Switch

When it comes to rugged vs. consumer devices in field service, Michael Lavery, the manager of mobile and wireless systems development at FedEx Ground, knows what he’s talking about. He spoke with Sarah Howland, the editor-in-chief of Field Technologies Online,  Continue reading

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Too Many Dropped Calls? How to Fix the Connectivity Problem

Dropped calls are frustrating, but connectivity issues are much more serious if you are a police officer trying to check a license plate against an online database, a merchant trying to complete a credit card transaction on a mobile device,  Continue reading

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Tablets in the Field: Don’t Let The Hype Fool You

Don’t get us wrong, we’re not advocating ditching tablets in preference for other handheld devices or laptops in the field – but what Sarah Howland, editor-in-chief, Field Technologies Online, found recently was that not all field service executives are embracing tablets  Continue reading

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Supporting Too Many Devices in the Field? Here’s One Way to Minimize the Pain

Enterprise mobile computing deployments have grown more complex, encompassing a mix of ruggedized and consumer devices, running multiple operating systems and applications, and affecting every employee from the CEO to the delivery truck driver. This cross-platform world has proven challenging  Continue reading

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Why Service Techs Should Use Facebook on the Job

If your mobile workforce is leveraging mobility, you’re familiar with some of the benefits it can bring. Automating paper-based processes, getting techs on the job faster, giving techs real-time access to customer history and any necessary job aids while at  Continue reading

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Siri in the Field: How Voice Recognition Can Untie Workers’ Hands

When it comes to unrealized promises in workplace technology, voice recognition software has long been near the top of the list. And of all the industries that stand to gain from computers interpreting and responding to human voice commands, field  Continue reading

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Big Data 101: So What IS All the Fuss About?

You’ve probably heard the term “Big Data” as it has become one of those overused industry buzzwords. But do you know what it really means or how it applies to field service? I was asked this question at a conference  Continue reading

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Field Service Case Study: Why We Dropped Windows for iOS

Early this year, we interviewed Hal Kolp, vice president of IT at Source Refrigeration & HVAC, a market leader in the design, installation, repair, maintenance, and optimization of mission-critical refrigeration & HVAC systems, with more than 1,000 field-based service and  Continue reading

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Upgrading Your Field Technology? How to Turn Your Engineers Into Early Adopters

Technology deployments bring change. Whether it’s the major change of transitioning from paper-based processes to a mobile solution for the first time, the moderate change of migrating from a first generation solution to the next, or the minor change of  Continue reading