Author: Darren Weiss

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Earl: A New Ironman Tablet for Field Duty?

In need of an absolute Ironman mobile device that can hack any call of duty in the field? The mobile market is flooded with “rugged” device options these days — we’ve covered a bunch of them — but the new   Continue reading

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New Tactics in Service Marketing Online: Q&A with Thumbtack Co-Founder Sander Daniels

What are the best new ways to market a promising new field service business online? Alexander “Sander” Daniels, co-founder of the regional services portal Thumbtack, has grown his own business around finding new ways to source professional services —   Continue reading

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Survey: Field Service Software a Top Investment Priority for Global Execs

What do global business leaders list as a top-ranked technology investment priority for 2013? Field service software, according to a new survey from Forrester, which surveyed some 2,200 software decision-makers on their capital spending plans for 2013. Field service   Continue reading

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Peter Cannone: What’s Behind the Surge in Demand for Field Techs?

The latest jobs report from the Department of Labor had some surprising news for the field service sector: while overall job growth was weak for the month, the demand for field service technicians surged. With 221,000 workers added last month   Continue reading

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John Carroll: Why Smarter Service Creates Paths to Profits

John Carroll knows better than most what’s on the minds of field service executives. As head of The Service Council, an advisory and research firm to the service community, he speaks regularly with service executives about the state of   Continue reading

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Cool Tool for Field Service: Customer and Partner Portals In the Cloud

Consider it the holy grail of field service — a way of tapping into technology to bring customers and partners together in a single place where they can schedule or track a repair, review the service history of a piece   Continue reading

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How to Fix a Bowling Alley (In 5 Simple Steps)

Who’s the MVP of your local bowling alley? Easy. “The mechanic,” says Greg Pasdiora, president of International Bowling Lane Specialists. “He’s definitely the most important person in the building. The unsung hero.” Why? Even the smallest tilt in the   Continue reading

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What HTML Can Do for the Enterprise — and Field Service

In case IT managers needed a little reminding, Gartner made sure to place it near the top of its “Top 10 Strategic Technology Trends for 2013” — mobile application development and HTML5. As the report suggests, “For the   Continue reading

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How M2M and Remote Diagnostics Are Improving Healthcare

Machine-to-Machine technology (M2M) isn’t a new topic to the SmartVan — last year we spoke with CRM expert Denis Pombriant about how Coca-Cola and General Motors are using M2M to seamlessly report data from remote machines back to the company.   Continue reading

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Marc Bolick: How ‘Design Thinking’ Can Take Service to Another Level

How can service organizations stand out in today’s crowded market? It starts with having above-market products and service, of course. But what’s the best way to achieve that? Marc Bolick, president of consulting firm Dmarc8 and a member of the   Continue reading

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Autodesk’s Jerome Pineau: Why Great Service Is Social

As Autodesk‘s social media strategist, Jerome Pineau is no stranger to the inner workings of Twitter, Facebook, LinkedIn and the like — he leads the 3D design software maker’s efforts on all social channels. But why is social media  Continue reading
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How City Field Workers Are Capitalizing on Mobile Tech

Field service companies today are using cloud software and iPads to improve work-order management. Airline pilots are using iPads in the cockpit. And even thermostats are becoming sleek examples of 21st-century technology. Now, a new iPad app shows   Continue reading

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The Future of Field Service: No iPads, More Offerings and Smarter Data Solutions

John Pomerleau knows field service. As Motorola’s North America field mobility principal, he develops the mobile strategy and execution for field service companies nationwide. Since mobile software and devices are slowly, but surely, gaining footing in the field service industry,   Continue reading

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Is 3D Technology the Next Big Thing for Field Service?

In 2009, the movie “Avatar” established 3D as a major force in the film industry, but elsewhere it’s been slow to become mainstream. Yet a couple of new 3D technologies — 3D printing and scanning, in particular — pose big   Continue reading