SmartVan’s Field Service Roadshow kicked off Tuesday in London as top field service pros discussed the trends and issues affecting managers, executives and technicians alike. A common theme throughout the day? Smart ways that organizations drive revenue through service. The speakers Continue reading
The 3D printing industry has taken off with new innovations that show promise for the field service industry. Recently, Stratasys, the largest producer of 3D printers, announced the release of Continue reading
Since field techs are always on the move, mobile training tools are crucial for making sure they can access instruction and advice wherever they are. Field techs are no longer performing the quick fix-it job and calling it a day Continue reading
Field service touches nearly every industry. When something needs to be fixed, there’s a tech in the field to get the job done. “The field,” however, can mean anything from an Olympic bobsled track to an entire city that’s seen Continue reading
The ‘check engine’ light is never a reassuring sign. It can mean your service vehicle either has a small problem — or an expensive one.
One diagnostics company, OBD Solutions, aims to give fleet managers and drivers a clear view Continue reading
Guest post by Dave Hart, vice president of global customer transformation at ServiceMax. Hart will speak at SmartVan’s 2014 Field Service Roadshow, which kicks off next week in London, about why service technicians deserve a seat at the product development table Continue reading
Great customer service should be a no-brainer for any company — field service companies in particular. After all, a great experience can mean the difference between a customer for life — and your competition’s customer. Here’s what customer service experts have Continue reading
Urban-bound service fleets look no further, GM’s newest cargo van is promised to be ready-made for city streets.
Debuted by GM this month, the 2015 Chevrolet City Express cargo van at the Chicago Auto Show. Set to release this fall, the City Express Continue reading
Imagine a world where front doors automatically lock when a homeowner leaves because her thermostat knows she’s gone. Or her car knows she’s running late to that meeting because of traffic so it automatically dials her in to a conference call — Continue reading
Sales & Marketing
It’s been a tough decade for the coin-op industry, with $1 apps replacing $0.25 plays at the local arcade. But for some game enthusiasts, ‘Angry Birds’ just can’t top a classic like Donkey Kong, Space Invaders or Ms. Pac-Man. For $75 Continue reading
It’s one thing to set goals for the new year. It’s another thing entirely to reach those goals. But if there’s one goal field service companies should follow through on this year it’s providing top-notch customer service.
Easier said than Continue reading
The Sochi Winter Olympics opening ceremony kicks off today, another reminder that behind every big event service techs are working to make it happen. In Sochi, that work is ongoing. From electricians who keep the lights on — or install fixtures Continue reading
How long does it take to train a new field service technician? Turns out, it’s longer than most managers and employees, eager to kick off the training wheels, are willing to admit.
According to author and training expert Bill Cushard, Continue reading
Mobile & Tech
We are visual creatures, so it’s no surprise that video is among the most exciting innovations in business. And few industries are as primed for the promise of video as field service, which is built on communication and human interaction. From Continue reading
Who are the unsung heroes of major world events like the Super Bowl, the Olympics and World Cup soccer? Field service technicians. That’s right. Without them, stadiums wouldn’t exist, scoreboards wouldn’t work, and skiers couldn’t race. Read on to see Continue reading
What’s one way to get your field service organization publicity? A flashy ride, of course.
Take smart thermostat detector Nest. It bought a 1991-vintage Spartan “pumper” truck off of Craigslist in last November and tricked it out. The company took the Continue reading
It’s still early days for wearable technology, but there’s already a lot of buzz about its promise in field service to improve productivity and cut costs to the tune of $1 billion by 2017, according to a Gartner prediction. But what Continue reading
You’ve probably seen or heard the wearable technology buzz. It was a hot topic at the International CES event in January, and was getting plenty of coverage before that. As it relates to the markets we cover, wearable technology usually Continue reading