Field service organizations are awash in devices, apps, services and other technologies that promise to make communication simple. Technicians today can FaceTime with a colleague in the office directly from Continue reading
Fleet managers often think of vans and trucks in terms of function. They want the most efficient vehicles to help techs get the job done. But service vehicles have other, less obvious benefits, such as advertising potential.
Take the Toronto Continue reading
Field service leaders are giving wearable technology like smart glasses a close look — and for good reason. These mobile devices have practical uses in the field, from hands-free troubleshooting to collaboration with other technicians. Gartner estimates that smart glasses will Continue reading
Billions of devices are expected to connect to the network by the end of the decade. These previously unconnected devices and sensors will inject loads of data into businesses. If analyzed properly, that data will eliminate the guesswork from many Continue reading
Sales & Marketing
On-demand taxi service Uber is never without a lawsuit, it seems. Recently, the company faced scrutiny for its behavior at Los Angeles International Airport as it’s illegal for drivers who lack the proper permits to pick up passengers at the Continue reading
Service leaders are apt to obsess over customer satisfaction and loyalty levels. The goal is always to create happier, more loyal customers — but leaders’ efforts are often derailed. Why?
Bill Pollock, president and principal consulting analyst at Continue reading
If the U.S. Postal Service has its way, the mailman could soon double as the grocery delivery man.
The organization is seeking Congressional approval to expand its grocery-delivery test program with AmazonFresh. Amazon is looking to expand its delivery service Continue reading
Mobile & Tech
Business leaders are getting smarter about looking beyond product sales alone to increase revenue. Now, it’s important to wrench revenue from recurring service contracts to fix and maintain those products.
A close partnership between leaders in service, sales and marketing Continue reading
As vice president of technology and social research at the Technology Services Industry Association (TSIA), it’s John Ragsdale’s job to stay on top of the tech trends in field service. And that means keeping tabs on industry insiders such as Continue reading
Last week Apple released new offerings to it’s lineup of tech tools: the much anticipated iPhone 6 and 6 Plus, and the Apple Watch. While Apple generally focuses its product releases on the consumer, there’s always an undertone of enterprise Continue reading