For commercial truck drivers, judgment calls are often the only thing between a late delivery or a roadside emergency. If there’s any question the truck might need a repair, even for something minor, the driver must decide whether to push Continue reading
Field service is an inherently mobile industry. It’s just not the type of work that can be done from the office, which has been true for as long as products have needed to be serviced — and long before smartphones, Continue reading
Holidays are hectic for everyone, but seasonal fluxes hit suppliers and delivery companies especially hard. Last year an estimated 2 million Christmas presents arrived late because of bad weather and unprecedented surges in last-minute orders, according to shipment-tracking software developer Continue reading
Field service organizations are awash in devices, apps, services and other technologies that promise to make communication simple. Technicians today can FaceTime with a colleague in the office directly from the field to help solve a problem or access a Continue reading
What customers tell you they want isn’t always what they actually need. That’s just the nature of the business — especially in the highly demanding services sector.
But there’s one thing that both parties agree upon: Customers want their primary Continue reading
Field service is at a crossroads, and business leaders can no longer afford to keep service in the technological darkness. Now is the time to fold field service divisions into the larger organization, Dave Hart, vice president of customer transformation Continue reading
The Internet of Things is everywhere in field service, from ATM manufacturers that use M2M technology to monitor their machines to welding companies that train technicians with virtual reality software. Connected devices are revolutionizing the way that organizations operate, resulting Continue reading
Sales & Marketing
Fleet managers often think of vans and trucks in terms of function. They want the most efficient vehicles to help techs get the job done. But service vehicles have other, less obvious benefits, such as advertising potential.
Take the Toronto Continue reading
Mobile & Tech
Field service leaders are giving wearable technology like smart glasses a close look — and for good reason. These mobile devices have practical uses in the field, from hands-free troubleshooting to collaboration with other technicians. Gartner estimates that smart glasses will Continue reading
Billions of devices are expected to connect to the network by the end of the decade. These previously unconnected devices and sensors will inject loads of data into businesses. If analyzed properly, that data will eliminate the guesswork from many Continue reading
On-demand taxi service Uber is never without a lawsuit, it seems. Recently, the company faced scrutiny for its behavior at Los Angeles International Airport as it’s illegal for drivers who lack the proper permits to pick up passengers at the Continue reading