Field service is at a crossroads, and business leaders can no longer afford to keep service in the technological darkness. Now is the time to fold field service divisions into Continue reading
Fleet managers often think of vans and trucks in terms of function. They want the most efficient vehicles to help techs get the job done. But service vehicles have other, less obvious benefits, such as advertising potential.
Take the Toronto Continue reading
Field service leaders are giving wearable technology like smart glasses a close look — and for good reason. These mobile devices have practical uses in the field, from hands-free troubleshooting to collaboration with other technicians. Gartner estimates that smart glasses will Continue reading
Billions of devices are expected to connect to the network by the end of the decade. These previously unconnected devices and sensors will inject loads of data into businesses. If analyzed properly, that data will eliminate the guesswork from many Continue reading
On-demand taxi service Uber is never without a lawsuit, it seems. Recently, the company faced scrutiny for its behavior at Los Angeles International Airport as it’s illegal for drivers who lack the proper permits to pick up passengers at the Continue reading
Service leaders are apt to obsess over customer satisfaction and loyalty levels. The goal is always to create happier, more loyal customers — but leaders’ efforts are often derailed. Why?
Bill Pollock, president and principal consulting analyst at Continue reading
Sales & Marketing
If the U.S. Postal Service has its way, the mailman could soon double as the grocery delivery man.
The organization is seeking Congressional approval to expand its grocery-delivery test program with AmazonFresh. Amazon is looking to expand its delivery service Continue reading
Business leaders are getting smarter about looking beyond product sales alone to increase revenue. Now, it’s important to wrench revenue from recurring service contracts to fix and maintain those products.
A close partnership between leaders in service, sales and marketing Continue reading
Mobile & Tech
As vice president of technology and social research at the Technology Services Industry Association (TSIA), it’s John Ragsdale’s job to stay on top of the tech trends in field service. And that means keeping tabs on industry insiders such as Continue reading
Last week Apple released new offerings to it’s lineup of tech tools: the much anticipated iPhone 6 and 6 Plus, and the Apple Watch. While Apple generally focuses its product releases on the consumer, there’s always an undertone of enterprise Continue reading
Rapid technology advancements in field service mean that technicians’ job requirements change before they know it. Who thought 10 years ago that today we’d be dispatching fleets from iPhones or repairing Internet of Things-enabled devices?
One way for service organizations Continue reading
Mention artificial intelligence and many people’s minds immediately drift to doomsday science fiction movies.
But beyond the Hollywood hype lie big benefits for field service organizations. Chief among them is the ability to automate mundane tasks like scheduling, and instead Continue reading
In the wake of Apple’s announcements Tuesday, it seems inevitable that wearable devices — and the augmented reality applications that work along side them — are ready for take off. Companies like SAP and Salesforce have caught the wave and Continue reading