From the your modern day cable guy, to drone repair on a dystopian earth, field service have been diversely depicted in Hollywood across time, space and genre. Here’s a look at some of our favorites field service movie moments:
The demand for field service engineers is growing, but so is the list of skills and credentials that managers require from job candidates. Technicians today must be jacks of all Continue reading
When equipment breaks, companies expect their field service vendor to fix it — fast. But that’s not always possible when the equipment is extremely complex or located far away. The risk: significant lost revenue for an unhappy customer. The best Continue reading
Lugging tools and equipment to and from sites is taxing for service techs — both physically and logistically speaking. With “smart” luggage and route-planning apps available, workers on the go are finding ways to ease the to ease the burdens of Continue reading
Let’s face it: we are phone obsessed.
According to statistics portal Statista, mobile Internet traffic in 2013 makes up around 17 percent of global web traffic (up 6 percent from 2012) and is quickly becoming the device of choice among users Continue reading
How does a field service company increase revenues, improve productivity and streamline operations? By focusing on the customer first.
That was the key takeaway from a Wednesday morning session at Dreamforce, the annual confab sponsored by Salesforce.com. Three large field service companies Continue reading
There’s no other way to say it: this Chevy Express Cargo Van is a workhorse.
An industry standard since 1996, the 2014 model promises to improve on the original design that has been so heavily relied upon, while offering enhanced interior and power Continue reading
If you don’t have a plan and an agenda, it’s nothing more than organized tourism.
Executives will want to speak with customers and make customer site visits. We love the idea that they want to help and add value, but Continue reading
Service has emerged as a fast-growing revenue and profit center in many organizations and across many verticals. How well has your organization capitalized on this trend? Continue reading
Nothing can slow down a field tech’s response time like Mother Nature — especially when it’s the first major snowstorm of the season.
Enter Thule, the sporting good giant. The company’s Easy Fit CU-9 snow chains are designed for one person to Continue reading
Next Monday, Dreamforce, the annual cloud-computing conference held by Salesforce, will be in full-swing. The conference runs from November 18th to the 21st and will be held at San Francisco’s Moscone Center. If you’ve registered for this year’s events, don’t miss the Continue reading
Sales & Marketing
At the recent Servicemax Maximize 2013 conference, field service industry leaders talked a lot about how the true value of field service lies in sales — not in simple fixes and repairs.
Simple enough. But when do service teams really have Continue reading
Jim Saccone manages a team of field service technicians as a Global Services Leader at GE Oil & Gas, which provides equipment and maintenance services to oil and gas producers. To do their jobs requires a lot more than a screwdriver: they Continue reading
Customer response time is key.
Remember the Maytag repairman commercials? He lives in a perfect field service world. Your Maytag repairman has nothing to do because the product never breaks. He hangs out, is bored, and hopes the phone will Continue reading
Cue Willie Nelson. For field service techs, “On The Road Again” pretty much sums up daily life — whether it be traveling to far-off locales or simply hopping from one local neighborhood to the next. So how much time to Continue reading
Looking to cut down on the number of fender-benders marring your service vans — and driving up insurance costs? Check out the 2014 Mercedes-Benz Sprinter, which starts at more than $32,000. The state-of-the-art safety features, which come at an additional cost, Continue reading
Mobile & Tech
It’s not easy lugging a 49-pound toolbox around the world, and service techs are hungry for tricks that make traveling on the job easier. From “smart” luggage that knows it’s exceeded weight limits, to free apps that find the cheapest Continue reading
As-built or as-installed BOMs and installed base accuracy are essential
Friday, 11:30 PM: Your service team receives a call from your most important customer, who has a 4-hour response contract. Your field engineer is on-site in 30 minutes, troubleshoots, and Continue reading
From machines that talk to one another to phones that can withstand fire and rain, there’s no shortage of high-tech devices that help field service professionals get the job done. Just as the print newspaper sometimes feels better than the Continue reading
Most people know Jay Leno as NBC’s late night emcee, but in the machine world Leno has another claim-to-fame: he collects cars — boasting an extensive conglomeration of almost 200 vehicles. In order to maintain his vast collection of cars — some Continue reading
Field service techs spend a lot of time on the road, which means driver safety is an especially big issue for their employers. So what if techs, instead of manually texting from behind the wheel, could text through voice-activated services like Continue reading