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Tech Swap: Forgot Your Measuring Tape? There’s an App For That

Field service techs on the road have to travel light, but there are some tools in their belt that techs just can’t do without. Chainsaws and screwdrivers won’t soon be replaced by a mobile application, but new mobile applications allow  Continue reading

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Quantum Computing: The Cool Future for HVAC

Just when you think you’ve gotten the hang of cloud computing and mobile technology, another wave of advancements sweep through the tech industry. One possible disruptor on the horizon is quantum computing — and it could change everything for the  Continue reading

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Develop the Perfect Services for the Perfect Customer – The Vision Workshop

If you had the perfect customer, what would he or she be like? For example, you may think that customers with a great attitude are rare in the field service world, but are they really? As consultants, we often lead our  Continue reading

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This Week in the Field: From Target Field to Augusta National, How Field Service Keeps the Sports World Humming

Early April is primetime in the sporting world with one high-profile event after another. April means Opening Day for Major League Baseball, the end of the college basketball season with the Final Four and the first of the PGA’s major championships,  Continue reading

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Tech Swap: An Augmented Reality App to Replace the Owner’s Manual

Every vehicle and piece of machinery has one, usually found stuffed somewhere in the glove compartment and written in some form of technical language that’s difficult for the lay person to translate.
The owner’s manual can often do more to  Continue reading

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Great Ladies: World-Famous Tunneling Machines

Known for their sediment-gnashing and rock-pulverizing talents, these titans of industry don’t necessarily mesh with their namesakes of queens, activists and mayors. But tunneling tradition dictates that subterranean work can’t begin until the gargantuan tunnel boring machines are given a name  Continue reading

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How to Fix AC in Extreme Heat: Saudi Arabia Edition

You may be knee-deep in a snowstorm or dealing with winter blues, but in Saudi Arabia, the field techs are already thinking about the summer heat that will hit them very soon.
What makes summer in Saudi Arabia different from elsewhere?  Continue reading

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This Week in the Field: Inside MLB’s High-Tech Replay Center

Field service pros wear many hats and work in many locations, from major league ballparks to corner ATMs. Here’s a look at a few tales from the field this week, including an all-female cable installation crew in Bermuda and the  Continue reading

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Cool Tool: San Francisco’s Mom Chung and Big Alma Tunnel Borers

What’s in a name? If you ask San Francisco’s Municipal Transportation Agency, when it comes to 350-foot long tunnel borers, it’s not only a tradition, it’s a safety precaution. ”It’s bad juju to not name tunnel-boring machines. It’s done all over the world,” says Mike  Continue reading

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How to Fix a Street Sweeper

It’s easy to take field service technicians for granted — that is, until an A/C unit breaks during the dog days of summer or a critical piece of manufacturing equipment goes down during production. Otherwise, service technicians often work behind  Continue reading

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SmartVan Roadshow Boston: Getting the Most From Your Field Service Team

SmartVan’s Field Service Roadshow kicked off stateside last week in Boston as top field service pros discussed trends and issues affecting managers, executives and technicians alike. Productivity and team performance took center stage as the two common themes of the  Continue reading

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This Week in the Field: Comcast Takes Customer Service Cues from Uber

Field service organizations could learn a few things about customer service from companies in vastly different industries. Take Nordstrom, for example. High-end retail and field service are polar opposites in many respects, but happy customers are the common denominator of  Continue reading

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Say Goodbye to Roaming Charges: 3 Ways to Keep Field Service Techs Connected

Field service techs spend countless hours on the go and can find themselves at odds with the modern mobile worker’s scourge: roaming charges. Companies across nearly every industry battle the same challenge of enabling mobile workers while trying to avoid hefty data  Continue reading

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Are Tattoos Stigmatized in Field Service?

A technician is often the sole face-to-face customer interaction point following a sale. So, what happens when a technician shows up for an interview, or to a customer location, with visible tattoos? Is it an assured way to lose credibility, or  Continue reading

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8 Apps to Limit Distracted Driving

Field techs are equipped with smartphones, tablets and wearable technology, yet much of their time is spent on the road, when they are legally forbidden to use these devices. At any moment, about 660,000 U.S. drivers are using electronic devices  Continue reading

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This Week in the Field: How Augmented Reality Could Revolutionize Field Service Training

Wearable technology is the new darling of the tech world. But beyond the hype, these nascent technologies are full of potential for the field service industry. Here’s a look at some of the real-world field service applications of smart, connected  Continue reading

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Cool Truck: Walmart’s Futuristic, Fuel-Efficient Big Rig

Fuel costs are no joke to fleet managers — especially those who oversee large fleets of semitrailers that guzzle diesel at an average of 6 MPG. There’s been a lot of development into more fuel-efficient service vans and trucks, but  Continue reading

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How To Fix The Pesky Office Copy Machine

What’s the scourge of every office manager, the marketing department’s nemesis and arguably the most overlooked machine in the office  — that is, until it jams, runs out of ink or just stops working? You got it: the office copier.  Continue reading

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There’s More to Field Service Management Than Scheduling

When it comes to scheduling for field service organizations, there’s more than just a method to the madness — as any field service manager can tell you, it’s an art form. From juggling competing service calls and customer priorities to  Continue reading

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This Week in the Field: Access Mobile Apps and Devices in a Heartbeat (Literally)

As the lines between working and personal lives and devices blur, conferences like South by Southwest (March 7-11 in Austin, Texas) offer a glimpse of what’s to come in field service technology. From wearables to the latest “smart” machines, the devices on  Continue reading